Novix VPN Privacy & Policy
Last updated: 31 May, 2025
The Privacy Policy describes how we collect and use the user's personal data and submitted or other information when you install or use Novix VPN Services. These privacy practices apply across all Android devices.
No-Logs Policy
At Novix VPN , we operate on a strict no-log policy , meaning we do not collect, store, or share any data related to your online activities. This ensures that your online presence and activities remain private, secure, and anonymous.
What We Never Collect:
- Browsing History: The websites you visit, searches you perform, and apps you use remain invisible to us.
- IP Addresses: Neither your real IP nor your VPN-assigned IP is ever logged.
- Data Traffic: The details of your sent or received data, including protocols used, packet contents, or destination addresses, are never monitored or recorded.
- DNS Requests: DNS requests are never cached, logged, or leaked to third parties.
- Bandwidth Usage: We do not track, limit, or store your data consumption.
- Connection timestamps: We donʼt log when you connect or disconnect from our VPN service.
- No Ad Tracking: We do not profile users for targeted advertising — your online identity remains completely anonymous.
Information We Collect
As per our no-logs policy, we don't track your online activity—but we may collect minimal information necessary for service management, improvement, and troubleshooting purposes, such as:
- Email, first name, last name.
- Payment information (handled by a trusted third-party payment processor)
- The app may request access to your deviceʼs location in order to connect you to the nearest server and to optimize speed test results. We simply utilize this information to check performance and connections, and we don't keep or log it.
- The app may request access to your phone features solely to enable content support via email. This allows you to contact our support team directly from the app and attach relevant information for troubleshooting.
- Device Information
Use of Information
Any information we collect is used solely for the purpose of providing and improving our VPN service. This includes:
- Account setup and management
- Customer support and service improvement
- Ensuring optimal service performance
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. For more detailed information about our use of cookies and how you can manage your preferences, please visit ourCookie Policy page.
Sharing of Information
Your privacy is our priority—Novix VPN does not trade, rent, or sell your information to outside parties for profit. Any information shared with third parties (such as payment processors) is strictly for the purpose of providing Novix Premium service
Data Security
We maintain tight controls over the personal data we collect. Our dedicated IT security team has implemented appropriate physical, technical, and organizational measures to protect information about you against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access, and against all other unlawful activity.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. As long as you are using the Services, you are responsible for regularly reviewing this Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please feel free to contact us
Company: CYBERLOOM IT TECHNOLOGIES
Address: Plot-33, Main Road, Section-10, Senpara Parbata Mirpur - 1216 Bangladesh (BD)
Phone: +8801974523700
Email: novixvpn@gmail.com